Answers to your frequently asked questions
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How do I setup my resident portal?
How do I use my resident portal?
How do I pay rent, security deposit, and other charges in the Resident Portal?
https://help.rentvine.com/how-to-make-a-tenant-payment-through-the-portal
https://help.rentvine.com/how-to-pay-rent/other-charges-and-security-deposit-in-the-resident-portalWhat happens if I have payment issues in the Resident Portal?
Please call the Forte (Rentvine's partnered payment processor) support number 866-290-5400 Option 1 and a support member will go over the account information that was entered and they can assist in possibly removing the account from the KBL database. Once that is done you should be able to make a payment once again.
https://help.rentvine.com/resident-payment-issuesHow do I submit a work order from the Resident Portal?
How do I submit a ticket on Rentvine?
Can you hold a place before I apply?
Unfortunately not. Homes are rented on a first come first serve basis to those that are able to follow the application process and meet the requirements for each specific property.Do I pay first month’s rent and last month’s rent with my security deposit?
No, you will pay the security deposit equal to 1 months rent and first month's rent prior to taking occupancy.How old do you have to be to apply?
18 years or older.Is the deposit refundable?
The deposit is refundable as long as there are no damages to the property from the tenants misuse or neglect.Who needs a cosigner?
This is a case by case scenario and depends on several factors.You have a property I want to rent. How do I apply?
Each property has its own link to apply online.How do I pay rent?
Rent will be paid electronically.I want to get a pet. What do I do?
Pets are allowed and considered on a case by case basis.I want to move out, but my roommate wants to stay. What do I do?
You need to talk with the management company to see if there is a solution to the problem that works for all parties.My lease expiration is coming and I want to move out. What do I do?
You should give notice to the management company that you do.Who is responsible for paying for repairs & maintenance requests?
The management company will handle all of these.